05.03.17 - 05.04.17
Marketing & Ticketing: Make It a Love StoryHow often we have used words, statements and siloed perspectives to create chaos. We have gone awry with the most important internal customer relationship of all: marketing and ticketing. It is a relationship that is often fraught with frustration and contention. It is a love hate relationship that is one of the most missed opportunities in our industry. Let’s talk about how we turn this opportunity into a partnership that ignites success, that drives service, communication and revenues; that is mutually respectful, beneficial and fulfilling. Let’s stop being angry with each other and work together by changing our words to change the culture and opening the door to potential and possibility. |
NO! We need to be MORE like Airlines!We often hear that "we are not selling airline tickets" - especially when talking about pricing strategy. What could we learn from the airlines though? Which of their practices would work the best? In this Dragon's Den style session, Andrew will argue the case for three ideas, then be grilled by the audience on their flaws. |
Big Data = Big Opportunities: A Data Driven Workshop for Generating More RevenueHow Marketing and Development Can Drive Revenue GrowthNumbers don’t lie, and the field of data science is transforming the way organizations conduct business at every level. The best part is, you already have all the data you need to help make informed decisions that can transform your marketing and fundraising operations and sustain your organization for years to come. You don’t have to be a mathematician or scientist to leverage the power of data mining, but you probably do need some help getting started. This includes discovering how large companies are leveraging customer data sets, identifying which data points are the most significant, and understanding how arts and cultural organizations like yours are using that knowledge to realize double-digit growth in the number and amount of donations and ticket sales every year. This two-hour, interactive workshop demonstrates how you can use the data you already have to recruit new patrons, retain your existing ones, and add value to the patron relationship. Using best practices from the commercial and nonprofit sector, you’ll learn how to:
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Smart Ways to Handle CASLCASL is one of the toughest laws of its kind in the world, making its interpretation and application particularly thorny. Join Maarit for a discussion of the myriad challenges organizations currently face and smart ways to approach them. |
Check Your Major Gifts PulseMajor gifts is probably your organization's greatest opportunity for growing contributed income. But amidst countless competing priorities and limited capacity, it can be hard to achieve lift-off on a truly intentional major gifts program. In this session, you’ll learn how to assess the current state of major gifts at your organization and how to efficiently integrate best practice moves management into your fundraising. Attendees will be walked through real-life examples of moves management in action, and walk away with 3 ways to take your major gifts program to the next level. |
Annual Campaigns & Donor RetentionThis session will provide an overview of how to plan your annual individual donation campaign. We will be sharing tips, tricks and best practices for building and maintaining lasting relationships with your donors that lead to long-term and increased support. |
Relaxed Performances: Who, Why and NowThis panel will dive into the reasons behind the relaxed performance movement and give concrete ways for any venue to present a relaxed performance of a play, musical, concert or screening. |
Building Your Audience with Community PartnersFrom tourism bureaus to local businesses and social media influencers this panel provides case studies of how arts organizations have built partnerships in their communities to leverage funding and grow their audience. |
Developing Audiences in the Age of Ticket BuyersA discussion of different philosophies behind subscription and membership development, customer loyalty and the differences between audience development and selling tickets. |
Who Are You and Why Should We Pay Any Attention?If chatter is the best brand advertising for your organization, are you participating in the conversation? If word-of-mouth perks up or deflates attendance, what’s being said that really matters and what are you doing about it? When people talk about an experience with your company, are you listening? In this session, you’ll learn how to frame internal discussions that resonate when you create external messaging and advertising, to keep imagery fresh and relevant with every program, project or production, and to connect visuals with keywords that set up and excite audience expectations. |
Digital Audience Engagement Innovations in the ArtsHave you ever wondered what's beyond the walled gardens of Facebook and Twitter? Itching to explore new audience engagement tactics that will keep your fans on their toes? If you answered "Yes!" to either questions, then this is the panel for you! Equal parts "show and tell" and in-depth scenario planning, you'll leave this session with an headful of new ideas and approaches to keep things interesting for your audience on social media and beyond! |
The Road to Optimal Pricing: Where Do You Go From Here?Everyone is at a different point in the evolution of their pricing strategies. Hear from these seasoned marketing professionals about where they’ve been and where they’re headed in their quest for the perfect pricing strategy. What have been their successes and what obstacles do they still face? Then chime in with your own plans and questions about where to go from. |
Consumer Journeys: Personlization and its path to better ROIEverybody loves the Arts but not everybody is made equal. Personalization taps into each of our respective interests, personalities, behaviours and desires, creating a consumer journey that speaks to people on a 1-to-1 level and ultimately leading to better ROI. Come learn some strategies that can be applied to all organizations both big and small. |
Can a New Model of Media Partnership Help Diversify Arts Coverage?Arts coverage in mainstream media has drastically declined. This trend is only getting worse. Intermission Magazine was created not only to help fill this void, but to explore a new, more collaborative relationship between arts organizations and media. Through tailored partnerships with arts organizations, Intermission is looking to elevate the conversation with audiences about artists and the work they do. This decentralized model of arts coverage is also opening up the conversation -- creating more diversity in the voices covering the arts. In this panel, as an example of this new model, we’ll discuss the partnership between Intermission and Obsidian, Canada’s leading culturally specific theatre company, and how they approached covering Obsidian’s 2018/19 season. |
Achieving Fundraising Growth by Aligning Donor Messaging with Donor BehaviorsConsidering today’s realities of lean staff teams and scarce financial resources, how can arts organizations maximize fundraising results within these limitations? One of the most effect ways is to ensure that internal and external messaging used in fundraising efforts aligns with the values and motivations that drive philanthropic decisions. This session will explore ways that arts organizations can remain competitive in attracting and retaining donors by understanding their changing motivations and behaviors. Learn how to best create compelling opportunities for deeper engagement with new prospects and existing donors. |
Leveraging Non-Ticketed Events for Lead Generation and Attracting Diverse AudiencesIt is often hard to capture data for guests attending free and non-ticketed events. Many of these events attract guests that are not (yet) ticket buyers. What are other types of events they are interested in attending? What information are you communicating to them while they’re on your site? More importantly, what and how are you communicating with them after your event is over? With no point-of-sale transaction, there is not an opportunity to collect this information – or is there?Three Key Learnings:
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“That Aria Was Lit” – The Art of Communicating with Your Online AudienceSocial media isn’t slowing down anytime soon, and online audiences expect more. Diverse content, quicker customer service and more videos! Learn about best practices, good places to spend your advertising dollars and get some great ideas when it comes to connecting with your patrons online. |
What’s in a Name? The Many Angles to Selling Naming Rights and Corporate SponsorshipsJudy will review the various categories that are active in both Naming Rights and corporate sponsorship, and outline what is required in order to secure partnerships with various categories. |
Going Beyond The Performance: National Town Hall Meeting on Elevating The Role The Arts Play In Social And Civic DiscussionOver the past several months (and throughout the course of the presidential election) it has become clear that America has work to do. The arts have a unique ability to create space for necessary conversations and thoughtfulness around urgent civic and social issues. In this panel we will explore the role the arts play in social and civic dialogue, discuss how we as arts administrators can support art that works towards social change, and learn from various arts groups how they have been successful in sparking conversations beyond the performance. |
Disruptive Technologies and The ArtsDisruptive technologies are dramatic changes in technology – a giant leap that will transform your patron’s life and your interactions with them. Internet of Things (IoT) is the paradigm where the disruptions are occurring.In this session, we will bullet-list aspects of IoT now available for the arts plus what is on the horizon. Then you will be able to apply this information to your story, budget and circumstances and see when you will be ready for IoT. Topics will include: Augmented and Enhanced Reality, Internet of Time, Smart Cities and other disruptions. You’ll understand the lingo and have an idea how to start NOW. |
Breaking Down the Silos with Cross-Functional TeamsIt’s time to transcended the limits of functional boundaries to create flexible teams that can meet the challenges of a changing marketplace. Join these seasoned professionals for a lively discussion on when it makes sense to combine forces with colleagues from other departments for more reach, more revenue, and more relevance. |
Hunters & Gatherers: Tracking Down Audiences Through Search & DisplayServing potenial audiences with the right message at the right time in the right way is the key to success in the digital world. Come learn from these seasoned pros what is working for them and how you can apply it to your own situation right now. |
New Branding Strategies for Driving Ticket Growth: When Clarity of Brand Helps Boost Overall SalesEmbracing change is fundamental to the success of any arts organization, but it can be intimidating to deviate from a longstanding strategy. Join us for a discussion with Michelle Haines, VP of Sales and Marketing at Teatro Zinzanni, to learn how they increased ticket sales by shifting to a brand-centric sales strategy that delivers the ultimate customer experience, powered by today’s technology. |
Dream Warrior Group provides graceful yet technologically savvy solutions for Arts organizations. The goal-driven services focus on audience and action. As your technology advocate, we will be your ally and can manage and fully implement your online presence. Our services (à la carte or contracted) include: Web site design and development, e-marketing, e-promotion, social media management and optimization. We implement your message in a digital environment.
More InfoInstantEncore powers over one million patron experiences every year. helps arts and culture organizations thrive. Our two innovative mobile services – Appscension and InsideGuide - breakdown barriers to attendance, increase convenience for patrons, and drive ROI for you.
More InfoBroadwayWorld is the largest theatre site on the internet, covering Broadway, the West End and beyond to 100 US cities, 45 countries and in 12 languages worldwide. With over six million monthly visitors, BroadwayWorld delivers complete up-to-the-minute Broadway, off-Broadway, and regional theatre news, in-depth interviews, extraordinary photo coverage, entertaining video features, lively message boards, ticket discounts, reviews, and more.
More InfoSpektrix is a complete solution for ticketing, marketing, fundraising, and CRM, designed specifically for the performing arts. With world-class technology and support, Spektrix helps 650+ organizations across the U.S., Canada, and the U.K. grow their revenue and deepen patron relationships. Powerful, intuitive software, at-a-glance insights, frequent and seamless upgrades, training, support, and strategic consultation with experienced professionals come at no additional cost - making Spektrix the fastest-growing solution for arts organizations today.
More InfoArts organizations that put their audience in the spotlight will fill their houses. We work with you to make sense of the chaos and create a plan that gets your audience excited for your next show.
Count on us to be your steady partner on anything from strategic guidance to tackling Tessitura or executing a campaign — all while helping you find ways to be relatable to your audience members. You also won't be left figuring out how to implement a lofty plan. We can execute it for you so you can focus on your endless to-do list. Or help you prioritize and get efficient execution systems in place that work for you and your team. Get to know us better at one of our Executive Roundtable Discussions. Learn more and RSVP at NEW-MarketingSolutions.com/events.
EleeHub was founded in 2021 to address a critical gap in the nonprofit marketing domain. It became evident that most nonprofits could be categorized into three groups: those unaware of the Google Ad Grant, those who had attempted to utilize it but were deterred by its complexity, and those engaged with costly consultants yielding minimal or expensive outcomes. EleeHub emerged as a beacon for small to mid-sized nonprofits seeking an efficient, cost-effective, and impactful marketing strategy.
As a certified Google Partner, EleeHub champions the belief that all nonprofits should fully utilize the Google Ad Grant, with professional assistance, to optimize their outcomes. The EleeHub team brings together over thirty years of collective expertise in nonprofit marketing and Google Ads, positioning itself as a leading force in the sector. https://www.eleehub.com/
More InfoElevent is the multi-event ticketing & membership platform made to modernize all things ticketing for professionalized venues, festivals, and seasonal event organizers. White-label by design, high-scale, omnichannel, and holistically blended with a real CRM, Elevent digitally transforms your event organization into what you envision. https://readyset.goelevent.com/
More InfoAt Ludus, we believe ticketing, marketing, and fundraising should be effortless, allowing you to focus on what truly matters: your events. Our simple, web-based software simplifies event management with integrated tools for ticketing (both online and in-person), marketing, fundraising, and built-in CRM tools. Additionally, Ludus offers Collections for payments beyond tickets, registration tools, a streaming platform (AnywhereSeat), and volunteer management features. Ludus is completely free, with no contracts tying you down. Plus, enjoy live support every day and night, including weekends. We listen to our community and continuously evolve, creating new features and updates to serve you better. Simplify your operations and free your time with Ludus, ensuring a successful and streamlined event season. https://hello.ludus.com/
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